A: We accept the following payment methods: Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.
A:Normally,it needs 1-2 working days,but if the order add the Custom Service, After you placed the order, we need 3-7 working days for producing your shoes or jewelry (after order placed, every shoes would be produced by hand to ensure the quality). ThankBuy provide 2 ways customize shoes service. 1st way is Full customization service, this service allow buyer upload any image of shoes to request a shoes customization. 2nd way is partial customization service, when buyer is viewing ThankBuy existing product, buyer could easily customize shoes color, size, heels height and material with custom option button.
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status. You can use the tracking number on the following tracking links to find the tracking status. Fedex: https://www.fedex.com/apps/fedextrack/ DHL: http://www.dhl.com/en/express/tracking.html UPS:https://wwwapps.ups.com/WebTracking/track?loc=en_CN
A:Normally, we can ship to most of the countries and regions worldwide, but some individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.
A:We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.
A:We don't provide return label, once you need to return, please contact with us via Email at first,then we will provide the return information. You can try to use the USPS return for it.
A:If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to your problems (Such as: Don`t like/want, Order wrong product/size ), we will remove $15 from your refund as loss of freight and handling fee.
A:If the parcel has not been shipped,you can send us the Email to [email protected] We will modify the order for you. Once your parcel is shipped out, you need to receive it and try to make an exchange.
A:Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.